Introduction

TECH FZC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have, including in connection with our SMS/text messaging program.

This policy applies to information we collect through our website, our communications with you, and our SMS messaging services. By using our services or providing your information to us, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

• Contact information — such as your name, mobile phone number, email address, and mailing address.
• Account and transaction information — details related to the products or services you request from us.
• Communications — the content of messages, support requests, and other correspondence you send to us.
• Consent records — records of your opt-in to receive SMS messages, including the date, time, and method of consent.
• Technical information — such as device type, browser, IP address, and usage data collected automatically when you visit our website.

You may choose not to provide certain information, but this may limit our ability to provide you with some services.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our products and services;
• Send you SMS/text messages you have opted in to receive, such as account notifications, service updates, customer support responses, appointment or order reminders, and (where you have consented) promotional messages;
• Respond to your inquiries and provide customer support;
• Process transactions and send related information;
• Comply with legal obligations and enforce our terms; and
• Protect against fraud, abuse, and security risks.

How We Share Your Information

We do not sell your personal information. We may share information only in the limited circumstances below:

• Service providers — with vendors who perform services on our behalf (such as messaging platforms, hosting, and analytics), who are bound to use the information only to provide those services.
• Legal and safety — when required by law, regulation, legal process, or to protect the rights, property, or safety of TECH FZC, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.

SMS opt-in consent and mobile phone numbers collected for text messaging are never shared, sold, or transferred to third parties or affiliates for their own marketing or promotional purposes under any circumstances.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. We retain SMS consent records for the period required to demonstrate compliance with applicable messaging regulations.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights & Choices

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

You can opt out of SMS messages at any time by replying STOP. You can opt out of marketing emails by following the unsubscribe instructions in those emails.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

International Data Transfers

TECH FZC is based in the United Arab Emirates. If you access our services from outside the UAE, your information may be transferred to, stored, and processed in the UAE or other countries where our service providers operate. We take steps to ensure your information is treated in accordance with this policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated as required by applicable law. Your continued use of our services after an update constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or our SMS messaging practices, please contact us: